Tutorials and guides

Materials and guides on different aspects of negotiation and conflict resolution.

Bare Bones Guide
Short and general information about negotiation, including several tips for improving your negotiation skills, by G.E. Kersten and S.J. Noronha

Conflict situations
An overview of different conflict issues, it's positive and negative aspects and the ways to deal with it.

The Art of War & Negotiations
A. Tse and G.E. Kersten show how Sun Tzu's writings can provide insights not only in war as the ultimate resolution of conflict but also in negotiatiations.

Successful negotiatior
A short note on some of the successful negotiators' skills and characteristics.

Power and influence
A short note about sources of power and strategies of influence.

Breakdowns
A short note about breakdowns and conflict reduction strategies.

Four methods
On four methods of conflict resolution.

Phrases in negotiations
A brief list of expressions used in bargaining classified into gentle, middle of the road and aggressive. To be used only at your own risk ;-). (40 kb. pdf file)